Post Graduate Diploma (PGD) in Services Management

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Pranjal Singhal

Content Curator | Updated on - Jun 9, 2021

PGD in Services Management is a 1- year program spread over 2 semesters. The program is designed to equip eligible candidates with skills needed in the rapidly evolving housing finance sector, and build requisite competencies in the fields of domain knowledge and soft skills.

The course curriculum includes modules such as housing finance service quality, credit management, operations, sales, general management, and relationship management.

One of the primary objectives of the program is to develop high quality management professionals with advanced technical and managerial skills and a global mind set. It aims to develop a holistic and integrative approach towards management in the banking and financial services industries.

PGD in Services Management: Course Highlights

Tabulated below are some of the major highlights of the course.

Course Level Post graduate
Duration 2 years (Full time)
Examination Type Semester System
Eligibility Bachelor’s degree in any specialization
Admission Process Entrance test or direct admission in some cases
Course Fee INR 20,000 to 12,00,000 P.A.
Average Starting salary INR 2,00,000 to 36,00,000 P.A

Top Institutes Offering PGD in Services Management

Compiled here is a list of the top institutes in India offering the course along with their respective locations, and fees charged by each.

Jaipuria Institute of Management Uttar Pradesh INR 8,20,000 P.A.
Maharaja Sayajirao University Gujarat INR 23,100 P.A.
New Horizon Leadership Institute Bangalore INR 80,000 P.A.
Swami Vivekanand institute of information technology Chandigarh INR 1,20,000 P.A.
Adam smith institute of management Hyderabad INR 11,00,000 P.A.
Apeejay school of management Delhi INR 1,75,250 P.A.
Advance institute of business management Faridabad INR 4,95,000 P.A.

Eligibility for PGD in Services Management

For applying to the course, aspiring candidates need to have a B.E./ B. Tech qualification (10+2+3 pattern) in any discipline from a recognized/ accredited institute, with a minimum aggregate score of 45% (40% for SC/ ST/ OBC candidates). Engineering/ Medicine/ Chartered Accountancy (ICAI)/ Cost and Works Accountancy(ICWAI)/ Chartered Secretary (ICSI), and Law degree holders are also eligible to apply.

Students who have appeared in their final year examination of a relevant Bachelor’s degree program, and are yet to pass its final year examination, are also welcome to apply, subject to a successful completion of their Bachelor’s degree program/ graduation within a certain time period.

PGD in Services Management: Admission Process

Admission to the course is based either on performance in a relevant entrance test and the following round of interview, or in most cases, direct admission is offered too.

Written Test - Most institutes conduct their written tests between November and January. The written tests, inter alia, include the following components of assessment:

  • Quantitative Skills: This section tests the aspirant’s skills of up to higher secondary school mathematics, such as Arithmetic (Number Theory, Ratio and Proportion, TSD, Percentages, Partnerships, Mixtures and Allegations etc.)
  • Geometry: Lines and Angles, Triangles, Circles, Co-Ordinate Geometry etc.
  • Algebra: Quadratic equations, Functions
  • Probability, Permutations and Combinations
  • Set theory, Trigonometry, Stock and Shares etc.
  • Verbal Ability: This section includes Grammar, English usage, Reading comprehension, Vocabulary and other aspects of English language
  • General and Business Awareness: It includes static and current general knowledge and business awareness.
  • Reasoning Abilities: This includes puzzles, critical reasoning, visual reasoning etc.

Group Discussion and Interview - These stages are held between February and March for most institutes. GDs and PIs are undertaken to assess the candidate’s personality traits such as Group Behaviour, Awareness, Communication skills, Reasoning ability, Flexibility, Leadership, Assertiveness, Initiative, Confidence, Creativity, to name a few.

An interview can be broadly categorized into Personal Interview and Group Interview. The Personal Interview assesses the candidates’ academics, goals and self-awareness, while the Group Interview assesses the candidate’s analytical ability.

PGD in Services Management: Syllabus and Course Description

The service sector encompasses a massive part of India’s economy, and has higher growth rate than the agriculture and manufacturing sectors. Services firms are people- oriented owing to the involvement of direct interaction with customers. Customers generally participate in the service process, often through direct and uncensored interaction with employees and facilities. The resulting variations in demands present a challenge to Operations Managers to effectively use the perishable service capacity. This happens because production and consumptions occurs simultaneously and inventory services often cannot keep pace. The course aims to train enrolled students with the concepts and tools to effectively manage a service operation.

A semester- wise breakup of the course’s syllabus is given here.         

1 Principles of Management
2 Financial Accounting
3 Fundamentals of Communication & Interview Preparation
4 Human Resource Management
5 Marketing Management
6 Managerial Economics
1 Strategic management
2 Cost Accounting
3 The Integrative Manager
4 Innovation Management
5 Mastering the Interview & Networking Skills
6 Project Work
1 Functional Administration
2 Industrial relation & labour laws
3 Human Resource Management II
4 Services Management I
5 Six Sigma
6 Project& ISR
1 Services marketing
2 Customer centric organization
3 Total quality management
4 Services Management - II
5 Project Work

PGD in Services Management: Career Prospects

PGD in Services Management prepares students in the intricacies of business functions including accounting, human resources, marketing, operations, and computer applications. The students are taught on an advanced level, concepts of business strategy, analyses of business problems, management of productive teams, and ways to enhance business profitability and efficiency.

PGD in Services Management focusses on practical application of theoretical concepts.

Listed here are some of the popular job positions offered to successful postgraduates of the discipline with the corresponding job descriptions and salaries offered.

Retailing Manager Responsible for recruiting, training, supervising and appraising staff, managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints, overseeing pricing and stock control, ensuring compliance with health and safety legislations. INR 3,60,000 to 4,52,000 P.A.
Tourism Manager Responsible for supervising staff, preparing tourist/ visitor information, managing budgets, writing reports, business planning, press releases, making presentations, maintaining statistical and financial records. INR 2,40,000 to 4,00,000 P.A.
Public Relation Officer Responsible for fielding media questions and pitching stories to the media, preparing media kits and organizing press conferences. In addition to writing press releases, they write speeches for organizational leaders develop advertising and marketing communications material and prepare articles for corporate newsletters. INR 2,50,000 to 4,50,000 P.A.
Executive Director Responsible for overseeing the administration, programs and strategic plans of the organization. Other key duties include fundraising, marketing, and community outreach. The position reports directly to the Board of Directors. INR 35,00,000 to 37,00,000P.A.
Lecturer Responsible for managing and supervising staff at a senior level. The position may include the role of Head of Department, representing the institution at professional conferences and seminars, and contributing to these as necessary, establishing collaborative links outside the university with industrial, commercial and public organisations. INR 3,00,000 to 5,00,000 P.A.

Post Graduate Diploma in Management [PGDM] (Services Management) : 49 answered questions


Ques. After completing my MBA from XLRI HRM, can I shift to some other domains like marketing, finance, general management, etc.?

● Top Answer By Mihir Acharya on 14 Jun 21

Ans. My cousin is an alumnus of XLRI Jamshedpur and he completed his MBA from that institute. A lot of people do not have an idea that is Masters In Business Administration, which gives you the capability to have a bird’s eye view of the system. Even if your specialization is HR, you can move anywhere you want. The path would definitely be difficult as rejections are a common thing but you will succeed if you commit to working hard. If you give up, the “what ifs” will haunt you. You’ll be thinking about what could have been if you had stuck on pursuing your goals. The alumni network of XLRI can give you numerous instances of students shifting from HRM to the domain of Sales and Marketing, the domain of finance and even becoming CEOs of self-owned firms.Read more
1 Answer

Ques. What exactly does an HR manager do after an MBA from XLRI?

● Top Answer By Carolyn Lionel on 14 Jun 21

Ans. One of my students passed out of XLRI recently. Let me share his experiences after graduating from this institute. He claims it is one of the finest B-schools in India. It is popular for its Human Resource Management program.  There are few points you should keep in mind while choosing a career path after doing an MBA from XLRI. An HR manager from any institute will do what their role is, perhaps you should try to find much more efficient ways to solve all those problems in their organization. You should discover the problems from their abstract environment and try to solve them. You must be active and observant, and find out the underlying problem that may create an issue and become an obstacle in the future.  You must try to look for organizations that are going through a change in terms of transformation or expansion. You must choose an industry that they like and always look for opportunities to do any cross-functional roles. In the HR profession, you may experience a career that offers good working conditions, good career growth opportunities, and rewarding work, these will boost your career. An HR professional must have good communication skills and interpersonal skills to boost their interaction. These are huge responsibilities after becoming an HR professional. You must be calm and try to understand everything and boost the morale of the people of your firm.Read more
1 Answer

Ques. How good in MBA in HRM in IIM when compared with XLRI?

● Top Answer By Bhavna Desai on 14 Jun 21

Ans. Getting to know from friends studying at these colleges. It is important for you to note that all of the IIMs do not offer a specialized program in Human Resource Management. Only IIM Ranchi and IIM Indore offer a dedicated program in the field of HRM. Here are some of the facts you must keep in mind before making any decision. Make an informed decision MBA in HR is way different than MBA in any other stream.  MBA is all about being analytical and calculative.  But if you choose to pursue HRM, you should be able to focus on human interactions and relationships. Brand name You may feel that some great B-schools in India such as XLRI, MDI, and TISS are as old as the IIMs and possess the same brand value.  If you do not get a seat in an old IIM or are not obsessed with an IIM tag then mentioned colleges will be good for you. They are equally good as the IIMs. Faculty Team IIMs are known for some of the finest professors in all of their specializations.  As the number of students in HRM is less, this also affects the number of faculty in that department.  XLRI has some great professors in HRM. Peer group Most of the learning outside the classroom comes from one’s friend circle.  Your fellow students in IIMs incline towards specializations such as Finance, Marketing, Operations, or IT.  Very few students opt for HRM.  Therefore, it will be a better learning environment where most people are interested in the same topic. The conclusion is, if you are interested and inclined towards HRM then they should opt for XLRI, and if there is uncertainty in choice, then go for IIMs.Read more
1 Answer

Ques. What are the career opportunities for a person with an MBA in Human resource management from XLRI?

● Top Answer By Krishna Vishwakarma on 11 Jun 21

Ans. My friends and I studied at XLRI and it is considered one of the top institutes for MBA in India.  You must do the following before taking any decision  Read about non-HR and HR employees.  Check if your profile matches your strengths. Don't jump into HR naively because it sounds easy.  It's best suited to psychology students as it deals with human interactions. An HR job is very demanding and you must put your best at your role You can get job roles like Talent Acquisition, Human Resource Executive, Salary Incharge, Performance Analyst, Assistant to the HR, etc. Recruiting sectors include Consulting, Digital Media, Educational, Healthcare, Tourism, Insurance, IT, etc. When it comes to XLRI, very few companies offer a role for HR instead core job roles are more preferred. It has been observed that various HR professionals shift their job to non-HR roles within a couple of years.Read more
1 Answer

Ques. Which will give me the exposure and on-site working experience: XLRI, HRM, or BM?

● Top Answer By Meghna Singh on 09 Jun 21

Ans. One of my friends is studying at XLRI. To her, there is no difference or classification of the amount of international exposure or on-site opportunities, based on specializations. The points below provide a clear picture of the modes of international exposure that students of XLRI receive during their course and afterward. There is a student exchange program in XLRI, which provides foreign learning opportunities to students.  The institute has tie-ups with several international business schools like ESADE, Audencia, Darden, and EM Lyon. Almost 20% of students from the batch get the opportunity to spend a semester in one of the foreign institutes. Among them, most of the seats are available to HR and BM students. Students get the benefit of interacting with international students and get used to the global perspective of MBA. In terms of internships and placements, the working experience of candidates totally depends upon the job role offered by the company. In certain cases, companies send their summer interns abroad to their offices.  There are HR interns from HUL, who worked in the United Kingdom during their internship period.  Therefore, specialization is not the mode of distinguishing chances for on-site opportunities, and the factor is entirely based on the company’s business requirements.Read more
1 Answer

Post Graduate Diploma in Management [PGDM] (Services Management) Fee Structure in India

51.95 K (Minimum Fee)PUBLIC COLLEGES51.95 K  (Maximum Fee)
51.95 K (Average Fee)
1.39 L (Minimum Fee)Private COLLEGES10.55 L (Maximum Fee)
6.90 L (Average Fee)


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7 Reviews found out of 213089

10.0 /10

Fee Structure And Facilities :

The fee structure of the college is feasible actually in my opinion. As it is providing higher education- PGDM/MBA and has a good reputation. The faculty have a class and crowd is also good. It’s worth giving that much of fees or we can say value for money

Placement Experience :

The internships and placements in the college is excellent. The college’s CMC department which is Admission and training cell is responsible for every placement of the students. It is 100 percent. With some good companies

College Events :

There are various events celebrated in our college like any other college. HR events, Research events, Media relations events, Academic events, cultural events, Theatre, nukkad nataks, Gravity, sports events and many more

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8.2 /10

Course Curriculum Overview :

I choose " service management" as my specialization.The curriculum of the course was a bit hectic in the initial trimester and we had 10 subjects and i felt the course curriculum hectic beacuse i have never faced 10 subjects in any semester during my graduation that's why i felt it hectic.Exams criteria was also different from my graduation college because quizes in each subject matters alot in this collge if you want to score good then you should have good marks in all the quizes and each quiz carries 10 marks and apart from quizes there are lot of presentations we have to make and carries 20 marks and 10 marks for the project and finally 40 marks for end term exam.

Placement Experience :

During my interaction with my seniors i got to know that the college has decent placement record and in 2019 almost 80-90 companies visted the college campus and 90% of the batch placed in the campus out of which 40% of the batch placed with good companies. But most of the companies were from sales domain and if anyone is looking for good job in sales then it is definitely a good college.Top recruiters were HCL,Delloite,Delhivery etc.The average pakage is around 6 lakhs and highest package is around 12 lakhs.The college also provides many internship opportunities but the stipend varies from 0-20k

College Events :

There are lots of events celebrated in jim noida very year and all the event's are organized by college students only and events are organized by different clubs in the college like hr club,finance club,marketing club,sports club,academic club,cultural club etc.All the clubs have different president's and vice presidents and all the positions are nominated by college students by a college elections. The famous cultural event of our college is "gravity " which happens every year for 2-3 days and lot of events takes place in gravity like dance,theatre,drama,treasure hunt etc.

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7.3 /10

College Events :

For events we have many club and committees for both academic and non-academic in our college which organizes various events, as main fest is Gravity which organizes every year other than that JSM which is Jaipuria sport meet than for academic we organizes many quizzes and case study competition and many more.

Campus Life :

Extracurricular activities are also been take care in our institute there 2 computer labs with more than 150 computers in campus for sport facilities in our institute volleyball court, basketball court, badminton court are available with indor sport too including carom, cheese, pool and table tennis.

Course Curriculum Overview :

Course curriculum is very good first year will cover all the basic field such as the marketing, finance, HR and finance and prepare for the internship after that student can select subjects according to their interest in which domain thae want to make their future

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8.2 /10

Faculty :

The faculty we had came with current time experience from the top industries. They had current time experience, it helped us in understanding the subject easily inspire of having such great experience they never reduced or got irritated by our small doubts.

Remarks :

The only thing any student of our college could say about our college is like the second home it gave us good facilities, good experiences, good friends which will always remain with us during our lifetime.

Campus Life :

Our college campus is the safest place for students studied there as it provides good security at this campus. Our college has anti-ragging it provides equality to all the students studying there.

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7.8 /10

Placement Experience :

The placement and job opportunity in our college is very good. The most efficient part is that they prepare the student to face the interview so that even if the student doesn't get placed through college at least he can be placed from outside the college.

College Events :

The different events celebrated in our college are, freshest day, farewell day, etc. all these events were again helpful in giving the students the experience of event management, helped develop the communication skills.

Alumni/Alumna :

Our college senior students soo much helps us to study like exams suggestions and much more curricular activities. Our college senior students are soo much friendly to us.

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7.2 /10

Loan/ Scholarship Provisions :

Yes the college provides scholarship and loan facilities it has tie up many banks which provide easy loans to students and students with genuine reasons are given scholarships. 50% Scholarship will be given to students who’s family income is below 6 lacs per annum. Sibling scholarship of 50,000 will continues across 4 Campuses.

College Events :

The college encourages to organise and participate in events. There are so many events are celebrated like Seventh National Sports, Abhyudaya, National Seminar On Indian Culture and Sustainable Development For Solving Human Problems, AAGAMAN and s many events are celebrated.

Placement Experience :

Placements in our college have been very good in every term so far. Metssa Group, Deloitte, Bandhan Bank, Bajaj Allianz General Insurance, Aditya Birla Fashion & Lifestyle, Athena Executive Search and so many big and organised companies visited in our college.

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9.7 /10

Course Curriculum Overview :

Faculties are very experienced, professional, supportive and engaging. Campus is also very nice.Curriculum is also very updated and as per requirement of the industry. Prof. Abdul Qadir, Prof. B.D Nathani, Prof. Ajay bansal, Prof. Ritika Gugnani, Prof. Pratibha Wasan are some amazing faculties.

Placement Experience :

Career Management Cell is doing a great job in this college. The college has old relations with some big corporate giants who come every year for placements like Deloitte, Prism Johnson Cement Limited, Tata Aig, UTI Amc to name a few. About 300 plus companies visit campus every year.

College Events :

Campus is also very nice. Everyday there is one or the other event and they really help you in building your confidence. There are so many Committees in the college which give you exposure in almost every field like marketing or finance or hr etc.

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