CBSE Class 12 Office Procedures and Practices Set 4 - (348) Question Paper 2026 is available for download here. CBSE conducted the Class 12 Office Procedures and Practices examination on March 10, 2026, from 10:30 AM to 1:30 PM. The Office Procedures and Practices theory paper is of 60 marks and the time allowed is 3 hours. The question paper was handed out at 10:15 AM, and the first 15 minutes were given for reading it.

The paper has 24 questions in two sections, and a candidate has to answer 17 of them:

  • Section A has Q1 - Q6, objective type questions (30 marks),
  • Section B has Q7 - Q24, subjective type questions (30 marks), of which 11 questions have to be attempted.

Q1 and Q7 - Q11 are on Employability skills. There is no negative marking in Section A.

CBSE Class 12 Office Procedures and Practices Set 4 - (348) Question Paper 2026 with Solution PDF

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CBSE Class 12 Office Procedures and Practices 2026 Set 4 (348) Questions with Solutions

Question 1:

Identify the conjunction in this sentence : ‘‘Sheela and I went to the market.’’

  • (A) to
  • (B) the
  • (C) and
  • (D) I

Question 2:

Which of the following personality disorder is characterised by an extreme feeling of self-importance ?

  • (A) Narcissistic personality disorder
  • (B) Borderline personality disorder
  • (C) Dependent personality disorder
  • (D) Antisocial personality disorder

Question 3:

In ‘‘SMART’’ goals, ‘S’ stands for :

  • (A) Same
  • (B) Specific
  • (C) Simple
  • (D) Self

Question 4:

Which of the following is the correct option for adding a slide to a presentation ?

  • (A) Ctrl + N
  • (B) Ctrl + A
  • (C) Ctrl + Shift + A
  • (D) Ctrl + M

Question 5:

________ Entrepreneurs use their expertise in providing services to create a market for technical entrepreneurs.

  • (A) Professional
  • (B) Technical
  • (C) Non-technical
  • (D) Service

Question 6:

The __________ set up by the government provide support activities and training to local youth and farmers.

  • (A) Farmers Interest Groups
  • (B) Agriculture Colleges
  • (C) Krishi Vigyan Kendras
  • (D) Farmer Producer Organizations

Question 7:

Tension, anxiety, irritability and boredom are _________ symptoms of stress.

  • (A) Behavioural
  • (B) Physiological
  • (C) Psychological
  • (D) Detectable

Question 8:

In almost all organisations, there are a lot of confidential records/papers which are no longer required. There is a shortage of space. Which of the following is the best way to ensure proper disposal of unwanted records ?

  • (A) Use them as rough paper.
  • (B) Sell them to a local scrap dealer.
  • (C) Use these papers to make paper bags.
  • (D) Use a paper shredder to destroy them.

Question 9:

Provision of logistic solutions like godown facilities, packing, etc. as per customer’s needs is a feature of __________service.


Question 10:

Suspending the proceedings of a meeting either for a particular time period or indefinitely is called __________.

  • (A) Adjournment
  • (B) Agenda
  • (C) Motion
  • (D) Amendment

Question 11:

Railway tickets can be booked online by logging onto the official website of Indian Railways. (True/False)


Question 12:

A credit card is a plastic payment card that provides the cardholder electronic access to his/her bank account at the financial institution. (True/False)


Question 13:

The job of a Secretary is not only to assist the executive, but also to handle meetings and prepare presentations. (True/False)


Question 14:

Taking the initiative to brief the executive is a part of the _________ duties of a private secretary.


Question 15:

Which postal service would you suggest to the publisher, for obtaining reviews of a recently published book without putting an additional burden of postage costs on the readers ?

  • (A) Speed Post
  • (B) Registered Post
  • (C) Business Reply Envelope
  • (D) VPP

Question 16:

A ____________ is used only when there are equal number of votes ‘for’ and ‘against’ a motion.

  • (A) Attendance Sheet
  • (B) Casting Vote
  • (C) Poll
  • (D) Proxy

Question 17:

A tour claim form contains the complete details of the journey to be taken and is filled up to draw the necessary advance. (True/False)


Question 18:

The formal decision of a meeting on any proposal put before it, is called a/an __________.

  • (A) Motion
  • (B) Agenda
  • (C) Amendment
  • (D) Resolution

Question 19:

A service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile phone or tablet is called ___________.


Question 20:

A/An _________ is a cheque that is not crossed on the left corner and payable at the counter of the drawee bank on presentation of the cheque.


Question 21:

The more the education, the greater the awareness and better the power of understanding, grasping and expression. (True/False)


Question 22:

All the mail received is date-stamped to _________ its receipt in the same organisation.


Question 23:

It is not necessary to maintain all the records in physical form. Using the Internet and computer, which method can be used for maintenance of records ?

  • (A) Microfilming
  • (B) Indexing
  • (C) Electronic filing
  • (D) Vertical filing

Question 24:

Meetings which are held by private bodies or associations, in which affairs or business of the concerned private body are discussed, are called :

  • (A) Government meetings
  • (B) Business meetings
  • (C) Annual meetings
  • (D) Emergency meetings

Question 25:

An Indian passport having a maroon cover is issued to :

  • (A) Any Indian national
  • (B) Top ranking government officials
  • (C) Indians representing the Indian government on official business
  • (D) Non-Resident Indians

Question 26:

A deposit for a fixed period, in which money is deposited for a specific duration and interest on this deposit is payable at maturity and is taxable, is called :

  • (A) Recurring Deposit
  • (B) Fixed Deposit
  • (C) Savings Account
  • (D) Current Account

Question 27:

Not keeping diaries and not making ‘to-do’ lists is a good way to manage time. (True/False)


Question 28:

Cash on delivery is one of the business solutions offered by India Post. (True/False)


Question 29:

Destruction of unwanted records is done after completing the record period to :

  • (A) Dispose digital records
  • (B) Protect electronic documents
  • (C) Make space for future documents
  • (D) Classify, manage and retain digital records

Question 30:

A record of the proceedings of a meeting, which is kept to preserve a brief, accurate and clear record of the business transacted during that meeting, is called __________.


Question 31:

Hotel accommodation should be booked based on the executive’s entitlement and preferences as well as the various facilities offered by the hotel you are planning to book. (True/False)


Question 32:

A savings or current account held in India that helps NRIs manage income earned in India, such as rent, dividends or pension, on which interest earned is taxable, is called :

  • (A) Non-Resident Ordinary Rupee Account (NRO)
  • (B) Non-Resident External Account (NRE)
  • (C) Foreign Currency Non-Resident Account (FCNR)
  • (D) Current Account

Question 33:

Role conflicts, organizational structures and task demands are symptoms of stress. (True/False)


Question 34:

Every outgoing letter is signed by a/an ___________ person.

  • (A) Authorised
  • (B) Senior
  • (C) Recognised
  • (D) Sanctioned

Question 35:

All relevant papers such as notes, correspondence and reports on a given subject, are stored in one file. (True/False)


Question 36:

If a Chairperson moves a motion, it is required to be seconded by another member. (True/False)


Question 37:

The document provided by an airline, giving permission to a passenger to travel on a flight, is called :

  • (A) Boarding Pass
  • (B) Passport
  • (C) Itinerary
  • (D) Travel Insurance Policy

Question 38:

An investment which involves the purchase of physical assets or a significant amount of ownership/stock in a company in another country, in order to gain a measure of management control, is called ____________.


Question 39:

Write two differences between Simple and Complex sentences.


Question 40:

Briefly explain the types of motivation an individual experiences.


Question 41:

Define Spreadsheet. Also mention any four components of a spreadsheet.


Question 42:

Define Stress Management. Also mention two ways of dealing with stress.


Question 43:

Explain two disadvantages of Electric Vehicles compared to fuel-powered vehicles, in the context of India.


Question 44:

Describe an Addressing Machine.


Question 45:

Differentiate between Time and Stress Management.


Question 46:

Elucidate Adjournment of a Meeting.


Question 47:

Write a note on VISA.


Question 48:

What is Online Banking and how does it work ?


Question 49:

Explain Stress Management. List the reasons for stress in an organization. How can stress be managed ? (Any two points)


Question 50:

What is a Meeting ? Explain the tasks of a Secretary to be performed before a meeting.


Question 51:

Briefly describe Book Index and Loose Leaf Index.


Question 52:

What do you understand by the Classification of Filing ? Explain any three types of the same.


Question 53:

Elaborate on the procedure for handling outgoing mail.


Question 54:

What are the requisites of a valid meeting ? List them and explain any four of them.


Question 55:

What are the different documents required for international travel ? Explain.


Question 56:

What is a Cheque ? Explain the different types of cheques.

CBSE Class 12 Office Procedures and Practices 2026 Set 4 - (348) Exam Pattern and Marking Scheme

Section Questions Question Type Attempt Marks
A Q1 (Employability skills) Objective type Any 4 out of 6 4
A Q2 Objective type Any 5 out of 7 5
A Q3 Objective type Any 6 out of 7 6
A Q4 Objective type Any 5 out of 6 5
A Q5 Objective type Any 5 out of 6 5
A Q6 Objective type Any 5 out of 6 5
B Q7 - Q11 (Employability skills) Subjective, 20 - 30 words, 2 marks each Any 3 out of 5 6
B Q12 - Q16 Subjective, 20 - 30 words, 2 marks each Any 3 out of 5 6
B Q17 - Q19 Subjective, 30 - 50 words, 3 marks each Any 2 out of 3 6
B Q20 - Q24 Subjective, 50 - 80 words, 4 marks each Any 3 out of 5 12
Total 24 questions 17 to be answered 60

CBSE Class 12 Office Procedures and Practices 2026 Set 4 - (348) Question Paper FAQs

Ques. How many questions are there in the CBSE Class 12 Office Procedures and Practices 2026 question paper (Set 4 - 348)?

Ans. The paper has 24 questions in two sections: Section A with 6 objective questions and Section B with 18 subjective questions. A candidate has to answer 6 + 11 = 17 questions in the allotted time of 3 hours.

Ques. How are the marks divided between the two sections of the Office Procedures and Practices 2026 paper?

Ans. Section A (objective type) carries 30 marks and Section B (subjective type) carries 30 marks, for a total of 60 marks.

Ques. Is there any negative marking in the CBSE Class 12 Office Procedures and Practices 2026 paper?

Ans. No. The general instructions state that there is no negative marking.

Ques. How much time is given for the CBSE Class 12 Office Procedures and Practices 2026 paper?

Ans. The paper is of 3 hours (10:30 AM to 1:30 PM). The question paper is distributed at 10:15 AM and candidates get 15 minutes to read it before they start writing.

Ques. What is the word limit for the subjective answers?

Ans. Two-mark questions have to be answered in 20 - 30 words, three-mark questions in 30 - 50 words and four-mark questions in 50 - 80 words.

Ques. Where can I get the official CBSE Class 12 Office Procedures and Practices question paper?

Ans. The official question papers are published on the CBSE website, cbse.gov.in. You can also download the official PDF from the table above.