CBSE Class 12 Salesmanship Set 4 - (355) Question Paper 2026 is available for download here. CBSE conducted the Class 12 Salesmanship examination on April 1, 2026, from 10:30 AM to 1:30 PM. The Salesmanship theory paper is of 60 marks and the time allowed is 3 hours. The question paper was handed out at 10:15 AM, and the first 15 minutes were given for reading it.

The paper has 24 questions in two sections, and a candidate has to answer 17 of them:

  • Section A has Q1 - Q6, objective type questions (30 marks),
  • Section B has Q7 - Q24, subjective type questions (30 marks), of which 11 questions have to be attempted.

Q1 and Q7 - Q11 are on Employability skills. There is no negative marking in Section A.

CBSE Class 12 Salesmanship Set 4 - (355) Question Paper 2026 with Solution PDF

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CBSE Class 12 Salesmanship 2026 Set 4 (355) Questions with Solutions

Question 1:

Every effective communication starts with ________.

  • (A) listening
  • (B) reading
  • (C) writing
  • (D) speaking

Question 2:

To achieve goals, one must always set a ___________ to get the job done within a specified time limits.

  • (A) areas
  • (B) plans
  • (C) deadlines
  • (D) standards

Question 3:

What do you understand by FFM in relation to personality disorder ?


Question 4:

A _________ is a rectangle shaped box, where the rows and columns meet.

  • (A) column
  • (B) grid
  • (C) formula
  • (D) cell

Question 5:

Self-doubt comes when we do not have confidence in ________ and our ___________.


Question 6:

What is roof top rainwater harvesting ?


Question 7:

__________ retailing is based on principle of singularity.


Question 8:

If the management of a firm follows centralised policy then most of the sales related decisions are taken by _________.


Question 9:

A field salesperson :

  • (A) Stays in office throughout the day.
  • (B) Avoids engaging with the customers.
  • (C) Uses only e-mails for communicating with customers.
  • (D) Interacts face to face with customers at their place.

Question 10:

Motivation is a _________ process.

  • (A) Emotional
  • (B) Psychological
  • (C) Sociological
  • (D) Physiological

Question 11:

Sales organisation involves transfer of goods on terms satisfactory to both the marketer and __________.


Question 12:

A ________ in store is responsible for executing merchandising plans, achieving sales goals and supervising training.

  • (A) Group Manager
  • (B) General Manager
  • (C) Department Manager
  • (D) Sales Demonstrator

Question 13:

The Salary, Commission and Bonuses are collectively referred as

  • (A) Net Profit Income
  • (B) Current Spendable Income
  • (C) Non Compensation Rewards
  • (D) Combination Rewards

Question 14:

Sales Volume Quotas are derived from the territorial ________.


Question 15:

The manufacturer owned stores offer discounts ranging ________.

  • (A) 10% – 25%
  • (B) 25% – 50%
  • (C) 25% – 75%
  • (D) 25% – 90%

Question 16:

Under Line and Staff sales organisation, the formal authority of managers means to _______ immediate subordinates.

  • (A) Suggest
  • (B) Control
  • (C) Punish
  • (D) Oblige

Question 17:

The ________ is not a dominant format of retailing found in India.

  • (A) Factory Outlets
  • (B) Discount Stores
  • (C) Speciality Stores
  • (D) Convenience Stores

Question 18:

Intensity of desire is the amount of ________.

  • (A) time & effort taken by salesman to convince the customer
  • (B) Knowledge & Skill of the salesman
  • (C) Effort & Commitment the salesman is ready to expand
  • (D) Physical & mental effort that the salesman is ready to put forth

Question 19:

What would be the shape of sales territory of a company making machines for Sugar Mills ?


Question 20:

Under committee type sales organisation, the implementation of plans is done by ________.


Question 21:

Sales Trainees who are learning the sales job, are paid ______ as compensation.

  • (A) Salary
  • (B) Commission
  • (C) Bonus
  • (D) Incentive

Question 22:

All of the following activities are a must for territory management except ________.

  • (A) Routing
  • (B) Pricing
  • (C) Planning
  • (D) Scheduling

Question 23:

The letter ‘S’ in acronym SKU stands for _______.

  • (A) Store
  • (B) Stock
  • (C) Small
  • (D) Service

Question 24:

Which type of sales organisations are characterised by ‘Buck passing of responsibility’ ?


Question 25:

Identify the responsibility of a field salesperson from the following.

  • (A) Road Shows
  • (B) Restocking of shelves
  • (C) Opening of store
  • (D) Closing of store

Question 26:

‘Shopper’s Stop’ is an example of ________ retail format.


Question 27:

The main task of a sales organisation is to effect _________.

  • (A) Sales
  • (B) Production
  • (C) Display
  • (D) Motivation

Question 28:

The size of supermarkets is neither too small nor too big but generally up to _________ sq. feet.

  • (A) 5,000
  • (B) 20,000
  • (C) 30,000
  • (D) 50,000

Question 29:

The sales executives mostly refer to sale territories as ______ areas.


Question 30:

S.K. Ltd. follows __________ financial compensation method to compensate its salespeople because it provides a sense of security to them as their income does not fluctuate with the sales volume.

  • (A) Straight Salary
  • (B) Straight Commission
  • (C) Performance Bonus
  • (D) Combination Plan

Question 31:

Sales activities can be well coordinated provided sales responsibility, line authority and _________ are defined.


Question 32:

“Sometimes non-financial rewards are coupled with financial rewards.” Choose such reward from the following :

  • (A) Bonus
  • (B) Dividend
  • (C) Interest
  • (D) Promotion

Question 33:

Straight commission compensation plan may lead to accumulation of ________.


Question 34:

The increase in the number of chain stores, hyper-markets, department stores etc. have led to the growth of _________ retailing.


Question 35:

Radha the sales manager of Zenith Ltd. is very intelligent, experienced, competent and very quickly makes changes in sales plans, to adjust as per changes in market. The sale organisation structure of Zenith Ltd. would be _________.

  • (A) Small & Complex
  • (B) Complex & Large
  • (C) Large & Simple
  • (D) Simple & Complex

Question 36:

The sales potential of a geographical unit can be estimated through __________ analysis.


Question 37:

Choose from the following, what is not an advantage of straight commission compensation reward ?

  • (A) It encourages hardworking salesmen.
  • (B) Sometimes salespeople may earn more than their managers.
  • (C) It is directly linked to performance.
  • (D) It benefits the company during slack season.

Question 38:

The standard amount of the company’s total product that must be sold by a salesperson is referred as :

  • (A) Sales Quota
  • (B) Budget Quota
  • (C) Rupee Quota
  • (D) Unit Quota

Question 39:

Name any four communication barriers.


Question 40:

What do you understand by personality development ?


Question 41:

What is formatting in spreadsheets ? Give any two examples.


Question 42:

Write the contribution of non-technical entrepreneurs.


Question 43:

Give any four examples related to Green workers services.


Question 44:

Define Motivation.


Question 45:

How do territorial sales organisations solve their problems ?


Question 46:

State any two characteristics of Department stores.


Question 47:

Differentiate between product sales & solution sales.


Question 48:

“Establishing sales territories facilitates proper market coverage and controlling the sales force.” Explain.


Question 49:

Write any three advantages of the type of sales organisation that is designed on the basis of types of customers.


Question 50:

State any three qualities of an in-store demonstrator that help him to establish a quick rapport with his customers.


Question 51:

List any three ways in which a successful salesman may be recognized for their efforts and hard work.


Question 52:

“The financial strength of the company, price of its products, product mix and volume of production of the firm affect the sales organisation structure.” Explain.


Question 53:

“Field selling is a traditional but more effective approach, for sales of high value products and supporting inside sales representatives.” In the light of the statement, explain the importance of field selling.


Question 54:

After her father’s sudden demise, Pritika took charge of their retail outlet dealing only in footwears. She instructed the manufacturers to use quality raw material and produce stylish and comfortable footwears to increase the profits. Identify and state the characteristics of Pritika’s retail format.


Question 55:

Dhruvi the sales manager of Onyx Ltd. has been assigned the responsibility of revising the sales territory according to the latest developments in the market. Explain first four steps undertaken by Dhruvi to revise the sales territory.


Question 56:

“Motivation is the major inspirational force that induces salesmen into action and ready to face any challenge their job offers.” In the light of the statement, explain the characteristics of a motivated salesman.

CBSE Class 12 Salesmanship 2026 Set 4 - (355) Exam Pattern and Marking Scheme

Section Questions Question Type Attempt Marks
A Q1 (Employability skills) Objective type Any 4 out of 6 4
A Q2 Objective type Any 5 out of 7 5
A Q3 Objective type Any 6 out of 7 6
A Q4 Objective type Any 5 out of 6 5
A Q5 Objective type Any 5 out of 6 5
A Q6 Objective type Any 5 out of 6 5
B Q7 - Q11 (Employability skills) Subjective, 20 - 30 words, 2 marks each Any 3 out of 5 6
B Q12 - Q16 Subjective, 20 - 30 words, 2 marks each Any 3 out of 5 6
B Q17 - Q19 Subjective, 30 - 50 words, 3 marks each Any 2 out of 3 6
B Q20 - Q24 Subjective, 50 - 80 words, 4 marks each Any 3 out of 5 12
Total 24 questions 17 to be answered 60

CBSE Class 12 Salesmanship 2026 Set 4 - (355) Question Paper FAQs

Ques. How many questions are there in the CBSE Class 12 Salesmanship 2026 question paper (Set 4 - 355)?

Ans. The paper has 24 questions in two sections: Section A with 6 objective questions and Section B with 18 subjective questions. A candidate has to answer 6 + 11 = 17 questions in the allotted time of 3 hours.

Ques. How are the marks divided between the two sections of the Salesmanship 2026 paper?

Ans. Section A (objective type) carries 30 marks and Section B (subjective type) carries 30 marks, for a total of 60 marks.

Ques. Is there any negative marking in the CBSE Class 12 Salesmanship 2026 paper?

Ans. No. The general instructions state that there is no negative marking.

Ques. How much time is given for the CBSE Class 12 Salesmanship 2026 paper?

Ans. The paper is of 3 hours (10:30 AM to 1:30 PM). The question paper is distributed at 10:15 AM and candidates get 15 minutes to read it before they start writing.

Ques. What is the word limit for the subjective answers?

Ans. Two-mark questions have to be answered in 20 - 30 words, three-mark questions in 30 - 50 words and four-mark questions in 50 - 80 words.

Ques. Where can I get the official CBSE Class 12 Salesmanship question paper?

Ans. The official question papers are published on the CBSE website, cbse.gov.in. You can also download the official PDF from the table above.