CBSE Class 12 Sanskrit (Core) Question Paper 2019 with Answer Key (March 23)

CBSE CLASS XII Questions

• 1.

  Explain the following factors affecting the choice of capital structure of a company :

  (i) Interest coverage ratio

  (ii) Cost of debt

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• 2.

  Distinguish between ‘Delegation’ and ‘Decentralisation’ of the basis of the following :

  (i) Nature

  (ii) Freedom of action

  (iii) Status

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• 3.

  Explain the following features of coordination :

  (i) Coordination ensures unity of action

  (ii) Coordination is the responsibility of all managers

  (iii) Coordination is a deliberate function

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• 4.

  ‘Spice and Taste Ltd.’ was a leading company of spice mixes and curry powders. It had a strong foothold in both national and international markets. The company had laid down clear quality standards for each of its products. However, in the last two quarters, the company began receiving an increasing number of complaints regarding the quality of its products. This led to a decline in export orders as well as domestic demand. Recognising the threat to its brand reputation, the management decided to closely monitor the production process to investigate the cause of the problem. For this purpose, the company initiated sample checking and conducted stringent quality checks on nearly 500 packets every week.

  (i) Identify the function of management highlighted above.

  (ii) Explain the steps of this function discussed above.

  (iii) Also explain the steps which are required to complete the process of the function identified in (i) above.

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• 5.

  Shubha wanted to buy a refrigerator for her house. She visited a large showroom where refrigerators of different brands, capacities, features and price ranges were displayed. The sales person informed her about the various options available. Shubha compared them on the basis of quality, brand, size and price and then chose the one that best suited her family’s needs and budget. She purchased a refrigerator for ₹ 96,000 with a one year warranty. Within two weeks, the refrigerator stopped cooling properly. Shubha tried to contact the manufacturer several times through e-mails and phone calls but there was no response from their side. Feeling dissatisfied, Shubha decided to file a complaint in an appropriate consumer court. After examining the evidence, the consumer court found the company guilty of supplying a defective product and failing to resolve the complaint within a reasonable time. The court ordered the manufacture to replace the refrigerator with a new one or refund the money along with compensation for the inconvenience caused to Shubha.

  (i) Identify and state the three consumer rights discussed in the above case.

  (ii) Which consumer court did Shubha approach and why ?

  (iii) State any one responsibility that Shubha fulfilled as a consumer.

  (iv) State any two reliefs granted by the consumer court to Shubha.

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• 6.

  Zenne Solutions, a project services company was growing rapidly, but was facing internal management problems from some time. The employees in the company were working on client projects and had to report to both the Project Manager and the Technical Head. The Project Manager asked them to finish the work within strict deadlines whereas, the Technical Head asked them to follow detailed work procedures and check everything carefully. As a result, the employees were confused about whose instructions to follow and their performance started declining. Also, the employees were frequently changed or removed from their job positions. They were not given sufficient time to show their results. This created insecurity among the employees. The quality of the work and the company’s image were being affected by this, leading to a loss of clients.

  Identify and explain the two principles of management that Zenne Solutions have not followed in the above case.

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